General Terms and Conditions

Effective from 1 June 2026

These general terms and conditions ("Terms") of Michaela Gabriela Dřevová, with registered office at Na Zahradní 308, 391 56 Tábor, Czech Republic, Company ID (IČO): 03291472, e-mail: info@madacz.cz, phone number: +420 731 524 653, business premises address: Na Zahradní 308, 391 56 Tábor, Czech Republic ("We" or "Seller") govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended ("Civil Code"), the mutual rights and obligations between you, as the buyer, and us, as the seller, arising in connection with or on the basis of the purchase contract ("Contract") concluded through the e-shop at www.madacz.cz.

All information about the processing of your personal data is contained in the Privacy Policy, which you can find on our e-shop.

The provisions of these Terms form an integral part of the Contract. The Contract and the Terms are drawn up in the Czech language; this English translation is provided for your convenience. We may unilaterally change or supplement the wording of these Terms. This provision does not affect rights and obligations arising during the period of validity of the previous wording of the Terms.

We communicate primarily at a distance. Our Contract is therefore also concluded using means of distance communication that allow us to reach an agreement without simultaneous physical presence, and the Contract is thus concluded remotely through the e-shop's web interface ("e-shop web interface").

If any part of the Terms conflicts with what we have jointly agreed during your purchase process on our e-shop, that specific agreement will take precedence over the Terms.

1. Definitions

1.1. Price is the amount of money you will pay for the Goods.

1.2. Shipping Price is the amount of money you will pay for the delivery of the Goods, including the cost of packaging.

1.3. Total Price is the sum of the Price and the Shipping Price.

1.4. VAT is value added tax under applicable legislation.

1.5. Invoice is a tax document issued in accordance with the VAT Act for the Total Price.

1.6. Order is your binding proposal to conclude a Contract for the purchase of Goods with us.

1.7. User Account is an account established on the basis of the information you provide, allowing the storage of entered information and the history of ordered Goods.

1.8. You are the person purchasing on our e-shop, referred to in legislation as the buyer.

1.9. Goods is everything you can purchase on the e-shop.

2. General Provisions and Notices

2.1. The purchase of Goods is only possible through the e-shop web interface.

2.2. When purchasing Goods, you are obliged to provide us with all information correctly and truthfully. We will consider the information you provide in the Order to be correct and truthful.

2.3. On our e-shop we provide access to reviews of Goods made by other consumers. We ensure the authenticity of reviews by linking them to specific orders, so we are able to verify that a review comes from a genuine consumer.

3. Conclusion of the Contract

3.1. The Contract with us can only be concluded in the Czech language.

3.2. The Contract is concluded remotely through the e-shop, and the costs of using means of distance communication are borne by you. These costs do not differ from the standard rate for using such means (in particular for internet access).

3.3. To conclude the Contract, you must create an Order on the e-shop containing: information about the Goods being purchased, information about the Price, the method of payment and delivery, and your identification and contact details (first name, last name, delivery address, phone number and e-mail).

3.4. During the creation of the Order, you may change and review the information until the Order is completed. You complete the Order by pressing the "Order with obligation to pay" button, and you must confirm your agreement with these Terms.

3.5. We will confirm your Order as soon as possible by a message sent to your e-mail address. The confirmation will include a summary of the Order and these Terms. The Contract is concluded upon confirmation of the Order.

3.6. There may be cases where we are unable to confirm your Order — in particular if the Goods are not available. In such a case, we will contact you and send an offer in an amended form.

3.7. In the event of an obviously incorrect Price on the e-shop, we are not obliged to deliver the Goods at that Price even after confirmation of the Order. We will contact you and send an offer in an amended form.

3.8. By concluding the Contract, you become obliged to pay the Total Price.

4. User Account

4.1. Based on registration on the e-shop, you can access your User Account.

4.2. When registering, you are obliged to state all information correctly and truthfully, and to update it in the event of any change.

4.3. Access to the User Account is secured by a username and password. You are obliged to keep this information confidential.

4.4. The User Account is personal — you are not entitled to allow its use by third parties.

4.5. We may cancel your User Account, in particular if you have not used it for more than 3 years or if you breach your obligations under the Contract.

4.6. The User Account may not be available continuously, in particular with regard to necessary maintenance.

5. Pricing and Payment Terms, Retention of Title

5.1. The Price is always stated on the e-shop, in the Order proposal and in the Contract. In the event of a discrepancy between the Price on the e-shop and in the Order proposal, the Price in the Order proposal shall apply.

5.2. The Total Price is stated including VAT and all statutory charges.

5.3. We will require payment of the Total Price after the conclusion of the Contract and before handover of the Goods. Payment can be made using the following methods:

5.4. The Invoice will be issued electronically after payment of the Total Price and sent to your e-mail address.

5.5. Title to the Goods passes to you only after payment of the Total Price and receipt of the Goods. In the case of payment by bank transfer, the Total Price is deemed paid once credited to our account.

6. Delivery of Goods, Transfer of Risk of Damage

6.1. The Goods will be delivered to you no later than 7 business days by the method of your choice:

6.2. The Goods can only be delivered within the Czech Republic.

6.3. The estimated delivery time will be communicated in the Order confirmation. The time stated in these Terms is indicative only.

6.4. Upon receiving the Goods from the carrier, check that the packaging is intact. If you find a defect, report it to the carrier and to us without delay. If the defect in the packaging indicates unauthorised tampering, you are not obliged to accept the Goods.

6.5. Failure to accept the Goods without a reason under Article 6.4 does not constitute withdrawal from the Contract. In such a case, we have the right to withdraw from the Contract or to store the Goods for a fee equal to the costs actually incurred.

6.6. If, for reasons on your part, the Goods are delivered repeatedly or by a different method, you are obliged to reimburse us for the costs connected with this.

6.7. The risk of damage to the Goods passes to you at the moment you receive the Goods.

7. Rights Arising from Defective Performance

7.1. We guarantee that at the time the risk of damage to the Goods passes, the Goods are free of defects and correspond to the agreed description, type, quantity and quality, are fit for the purpose for which they are usually used, and are delivered with the relevant accessories and instructions for use.

7.2. Rights arising from defective performance are governed by the relevant provisions of Sections 2099–2117 and Sections 2161–2174b of the Civil Code and by Act No. 634/1992 Coll., on Consumer Protection.

7.3. A defect can be reported by e-mail to info@madacz.cz, by letter to the business premises address at Na Zahradní 308, 391 56 Tábor, Czech Republic, or in person at the premises. When making a claim, please select your preferred method of resolution — this choice cannot be changed without our consent. You can use the complaint form to make a claim.

7.4. If the Goods have a defect, you have the right to have the defect remedied by delivery of new Goods or by repair of the Goods, unless the chosen method is impossible or disproportionately costly.

7.5. You also have the right to a reasonable discount on the Price or to withdraw from the Contract if we refuse to remedy the defect, if the defect recurs, if it constitutes a material breach of the Contract, or if it is clear from the circumstances that it will not be remedied within a reasonable time.

7.6. The right to withdraw from the Contract does not apply if the defect in the Goods is insignificant.

7.7. Wear and tear caused by ordinary use does not constitute a defect in the Goods.

7.8. We will settle your claim within 30 days of receipt. If this period expires without resolution, you may withdraw from the Contract or request a reasonable discount.

7.9. As a consumer, you have the right to exercise rights arising from defective performance for a defect that occurs within 24 months of receiving the Goods.

8. Withdrawal from the Contract

8.1. As a consumer, in accordance with Section 1829 of the Civil Code, you have the right to withdraw from the Contract without giving a reason within 14 days of receiving the Goods.

8.2. You can withdraw from the Contract by any demonstrable means — by sending an e-mail to info@madacz.cz or a letter to Na Zahradní 308, 391 56 Tábor, Czech Republic. You can use the model withdrawal form.

8.3. As a consumer, you cannot withdraw from the Contract in the cases listed in Section 1837 of the Civil Code (in particular for goods customised according to the buyer's wishes).

8.4. In the event of withdrawal, you are obliged to send the Goods back to us within 14 days of the withdrawal. You bear the costs of returning the Goods.

8.5. The Price will be refunded within 14 days of the withdrawal taking effect, but not earlier than after we receive the Goods or proof of their dispatch. Please return the Goods clean, if possible in their original packaging.

8.6. You are liable for any decrease in the value of the Goods resulting from handling beyond what is necessary to determine the nature and characteristics of the Goods.

8.7. We are entitled to withdraw from the Contract at any time before delivery of the Goods if there are objective reasons why the Goods cannot be delivered.

9. Resolution of Consumer Disputes

9.1. We handle complaints via e-mail at info@madacz.cz.

9.2. The Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Prague 1, Company ID: 000 20 869, www.coi.cz, is the competent body for out-of-court resolution of consumer disputes.

9.3. The online dispute resolution platform can be accessed at ec.europa.eu/consumers/odr.

9.4. European Consumer Centre Czech Republic, Štěpánská 796/44, 110 00 Prague 1, www.evropskyspotrebitel.cz.

10. Final Provisions

10.1. Legal relationships are governed by the laws of the Czech Republic, without prejudice to consumer rights.

10.2. We deliver all written correspondence to each other by e-mail. Our e-mail address is info@madacz.cz.

10.3. The Contract can only be amended by written agreement. We may unilaterally amend the Terms; such changes will not affect Contracts already concluded.

10.4. In the event of force majeure, we bear no liability for damage caused as a result of such circumstances. If a state of force majeure lasts longer than 10 days, both parties have the right to withdraw from the Contract.

10.5. The Terms are accompanied by a model complaint form (Annex 1) and a model withdrawal form (Annex 2).

10.6. These Terms take effect on 1 June 2026.

Annex 1 – Complaint Form

Annex 2 – Withdrawal Form